Privacy Statement

Your privacy is important to us. That means we are committed to protecting and safeguarding any personal data you give us. We act in our customer's interest and we are transparent about the processing of your personal data.
This document describes how we use and process your personal data.
This privacy statement applies to any kind of information we collect through any platform (Web site, Phone call) or other means connected to these platforms (such as contacting us via email).
We might amend the Privacy Statement from time to time. If you care about your privacy, visit this page regularly and you will know exactly where you stand.
If you disagree with this Privacy Statement, you should discontinue using our services and inform us sending an e-mail at: Info@HotelVioletta.com. If you agree with our Privacy Statement, then you are all set to book your next accommodation to us.

What kind of personal data do we collect?

We collect and use information which you provide to us. When you make a Request via the Contact Form, you are (as a minimum) asked for your name and email address.
When you make a Reservation, we may also ask for your home address, telephone numbers, payment information, identity id, nationality, date and place of birth, the names of any guests travelling with you and the Reservation dates together with any preferences (such as room and meal preferences) you might have for your Reservation.
We ask same personal data during your check-in at the hotel.

Personal data you give us about others

Of course, you might not simply be making a Reservation for yourself. You may be doing a Trip with other guests whose details you provide as part of the Reservation. However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how we use their information (as described in this Privacy Statement).

Personal data we receive from other sources

It’s not just the things you tell us, though we may also receive information about you from other sources. These include business partners, and other independent third parties, and anything we get from them may be combined with information provided by you.
For example, when you make a reservation via Booking.com or Expedia.com, you provide the reservation details to our business partner, who then forward your details to us.

Why do we collect and use your personal data?

The main reason we ask you for personal details is to help administer your Reservations and ensure you get the best service possible.
We also use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you.
We disclose personal data to law enforcement insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud or if we are otherwise legally obliged to do so.
Finally, we may also need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.

How do we share your data with third parties?

We do not share, sell or rent your personal data at all.

What security and retention procedures do we put in place to safeguard your personal data?

We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of personal data that we process.
Only authorized personnel are permitted to access personal data in the course of their work.

How do we treat personal data of children?

It is possible to make a reservation in our hotel only if you are over 16 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.

How can you control the personal data you have given to us?

You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address: Info@HotelVioletta.com. You can also contact us at same e-mail, if you want to change any of your personal data.

Cookie Statement

In our Web site HotelVioletta.com, cookies and other tracking technologies may be used in various ways, such as making the website work, to analyze traffic, or for advertisement purposes.

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